RADAR CONSULTING
Radar Consulting Are you running the most cost effective Service Desk? It's a well proven fact that "Best in Class" s...
HDI CERTIFICATION TRAINING
HDI Certification Training HDI, the world’s largest membership association for IT service and support professionals, focuses on ...
SOFTSKILLS TRAINING
SoftSkills Training As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship...
SoftSkills Training
Training courses to enhance communication, language and personal habits.
HDI Certification
Certification and training programs based on international standards.
RADAR Consulting
Start down the road to an optimal Service Desk operation.
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Events
Our new web site is up and running! Many thanks for your patience and enjoy the new RADAR web experience. As always if you have any questions, comments or feedback please don’t hesitate to give us a call or contact us at info@radarsolutionsgroup.com.
Please note that we have changed the domain name and email addresses. Note that any visitors to www.radarinteractive.com will be redirected here to www.radarsolutionsgroup.com, and you may also wish to update our contact info with the new domain @radarsolutionsgroup.com. We’d like to thank all of our returning customers for your business and express a warm welcome to our new visitors.
Best regards,
The RADAR Team.
Ottawa
Next course in Ottawa
HDI Support Center Analyst (SCA)
HDI Support Center Analyst
Course Details »
ON Feb 22, 2012 AT 08:30
AT Ottawa TBD
HDI Support Center Analyst
Course Overview
The HDI Support Center Analyst provides front line support and represents the entire organization. It is important that the analyst provides the highest quality customer care with every interaction. The HDI Support Center Analyst (HDI-SCA) course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for help desk, support center, and customer support processes and tools, and an introduction to ITIL® processes.
Price: $1,395.00
Date: February 22 - 23, 2012
Duration: 2 Days
AT Ottawa TBD
Toronto
NO EVENT
Montreal
Next course in Montreal
HDI Desktop Support Technician (DST)
HDI Desktop Support Technician
Course Details »
ON May 31, 2012 AT 08:30
AT Montreal TBD
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
Next course in Vancouver
HDI Support Center Manager (SCM)
HDI Support Center Manager
Course Details »
ON Apr 16, 2012 AT 08:30
AT Vancouver TBD
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: April 16 - 18, 2012
Duration: 3 Days
AT Vancouver TBD
Calgary
NO EVENT
Regina
Next course in Regina
HDI Customer Service Representative (CSR)
HDI Customer Service Representative
Course Details »
ON May 01, 2012 AT 08:30
AT Regina TBD
HDI Customer Service Representative
Course Overview
Providing the highest level of customer service and support is the foundation of all successful service and support centers. HDI’s Customer Service Representative (CSR) course is targeted to individuals wishing to qualify to work in a customer support center.
Price: $895.00
Date: May 1, 2012
Duration: 1 Day
AT Regina TBD
