HDI Certified, ITIL, KCS, RADAR Courses
taught throughout the US & Canada and online

Public Classroom

Choose from trainer led, public classroom dates all over the US and Canada.

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Virtual Classroom

Trainer led virtual classroom: you can learn from anywhere! Save time and avoid travel.

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Online Courses

A subset of our courses are available online so you can learn at your own pace from anywhere.

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Onsite Classroom

Book an expert trainer for a private onsite class for your organization. Save travel costs and disruptions.

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RADAR Solutions group offers HDI Certified courses as well as RADAR courses aimed at Soft Skills development. Most course are available as instructor led public and virtual classes or private onsite classes. Some courses are also available as a self-paced online course.

Please note: HDI courses delivered in Canada are charged in Canadian currency which may represent a savings for Canadian clients.

HDI Courses

Professional Certifications
Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards.

RADAR Solutions Group is now a HDI Gold Partner!

  • We are the HDI experts, and the only organization certified to administer HDI courses in Canada.
  • We offer in-class, on-line and virtual courses.
  • You can now contact us to book onto any HDI Certification training class within the US and Canada, and purchase exam retakes or extensions.

Course NameDescriptionDeliveryMore Information
HDI Support Center AnalystDevelop the skills to create exceptional customer experiences.Public, Virtual, Onsite, Online
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HDI Support Center Team LeadHone the essential leadership skills required to enhance team performance.Public, Virtual, Onsite, Online
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HDI Support Center ManagerLeverage people, processes, and technology to meet service demands.Public, Virtual, Onsite

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HDI Support Center DirectorStrategically lead the service and support organization and increase business value.Public, Onsite

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KCS PrinciplesLearn the concepts and practices behind Knowledge Centered Support (KCS) and how to apply them in your organization.Public, Virtual, Onsite
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KCS FoundationFormerly known as Knowledge-Centered Support (KCS) Fundamentals, this course provides insight into the KCS concepts.Public, Virtual, Onsite, Online
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HDI Problem Management ProfessionalRefine your problem management skills to handle incidents before they begin.Public, Virtual, Onsite
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HDI Technical Support ProfessionalEnhance the skills to elevate the customer experiencePublic, Virtual, Onsite
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HDI Customer Service Representative
Discover how to make every customer interaction a great one.Public, Virtual, Onsite, Online
Details
HDI Desktop Support TechnicianMaster the skills and processes for extraordinary desk-side support.Public, Virtual, Onsite, Online
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HDI Desktop Support ManagerLeverage people, processes, and technology to meet service demands.Public, Virtual, Onsite
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ExamsAccess to exams for all HDI certifications can be purchased. Online Details
Exam RetakesUnsuccessful on your exam attempt? Purchase an Exam Retake.Online Details
Exam InsuranceThe HDI Exam Insurance policy provides certification candidates with one free retake of any HDI certification exam if they fail to pass on their first attempt.Online Details
Practice TestsAccess to practice tests for most certifications is available to help prepare candidates for their exam. Online Details
Exam extensionsRun out of time to complete your certification exam? You can purchase a 28-day exam extension.Online Details


Soft Skill Courses

As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”

Course NameDescriptionDeliveryMore Information
Quality Troubleshooting TechniquesThis one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources.Public, Onsite
Details
Quality Customer Support“You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.*” This course provides participants with the opportunity to improve their “one on one” communications to improve the customers’ experience.Public, Onsite Details
Making Light of StressIn today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.Public, Onsite Details


ITIL and Other Training

ITIL Foundation V 2011

Course NameDescriptionDeliveryMore Information
ITIL FoundationLearn the language of IT Service Management and the processes that support it.Public, Onsite
Details