RADAR Solutions Group offers HDI Certification courses as well as RADAR soft skills courses aimed at help desk, service desk or call centre staff skill development. Most course are available as instructor led public and virtual classes or private onsite classes. Some courses are also available as a self-paced online course.
Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards.
HDI Certification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.