Radar Consulting

Are you running the most cost effective Service Desk? It's a well proven fact that "Best in Class" service Desks are less costly to run. The Help Desk Institute, an international organization specializing in Help Desks, has studied well run desks in great detail. They have been able to collate their findings and now present the requirements on how to be the Desk which delivers the best service.

By comparing your operation to the standards collected from the best desks in the industry, you can meet the two most important objectives of your desk: to deliver Great Service at a Reduced Cost.

The Road to Certification

Beginning on the way to "Best in Class" also puts you on the "Road to Certification", the ultimate public statement of excellence for a Help Desk. The formal Certification Audit is an extensive review of all the people, processes and technology and the adherence to standards as assembled by the Help Desk Institute. Even if you choose not to go for the full formal certification, you will still reap the rewards by taking steps along this path. Either way, you are well advised to start "Optimizing" your Desk immediately.

When an internal audit is a success, the Desk is ready for Certification. Whether the last step to Certification is taken or not, the Desk will now be a superior operation delivering excellent customer service at the lowest cost.

Call the experts at RADAR Solutions Group Inc. and start down the road to an optimal Service Desk operation and rave reviews from your customers and sponsors.

Support Center Assessment and Improvement

A core competency of RADAR Solutions Group is Assessment and Improvement Service.  This service is targeted towards existing help desk, call centre, and onsite operations.    RADAR Solutions Group evaluates an existing service delivery operation and provides the client with a complete report outlining risks and recommendations for operational improvement. The RADAR Solutions Group provides project management for the implementation of approved recommendations.