RADAR Solutions group offers HDI Certification courses as well as RADAR courses aimed at Soft Skills development. Most course are available as instructor led public or virtual classes or private onsite classes. Some courses are also available as self paced online course.

Please note: HDI courses delivered in Canada are charged in Canadian currency which may represent a savings for Canadian clients.

HDI Courses

RADAR Solutions Group is now a HDI Gold Partner!

  • We are the HDI experts, and the only organization certified to administer HDI courses in Canada.
  • We offer in-class, on-line and virtual courses.
  • You can now contact us to book onto any HDI Certification training class within the US and Canada, and purchase exam retakes or extensions.
Course NameDescriptionDeliveryMore Information
HDI Support Center AnalystDevelop the skills to create exceptional customer experiences.Public, Virtual, Onsite, Online
Details
HDI Support Center Team LeadHone the essential leadership skills required to enhance team performance.Public, Virtual, Onsite, Online
Details
HDI Support Center ManagerLeverage people, processes, and technology to meet service demands.Public, Virtual, Onsite
Details
HDI Support Center DirectorStrategically lead the service and support organization and increase business value.Public, Virtual, Onsite
Details
KCS PrinciplesLearn the concepts and practices behind Knowledge Centered Service (KCS) V6 and how to apply them in your organization.Public, Virtual, Onsite
Details
KCS FoundationFormerly known as Knowledge-Centered Support (KCS) Fundamentals, this course provides insight into the KCS concepts.Public, Virtual, Onsite, Online
Details
HDI Problem Management ProfessionalRefine your problem management skills to handle incidents before they begin.Public, Virtual, Onsite
Details
HDI Customer Service Representative
Discover how to make every customer interaction a great one.Public, Virtual, Onsite, Online
Details
HDI Desktop / Advanced Support TechnicianMaster the skills and processes for extraordinary desk-side or L2 & 3 support.Public, Virtual, Onsite, Online
Details
HDI Desktop Support ManagerLeverage people, processes, and technology to meet service demands.Public, Virtual, Onsite
Details
Exam RetakesUnsuccessful on your exam attempt? Purchase an Exam Retake.Online Details
Exam ExtensionsRun out of time to complete your certification exam? You can purchase a 28-day exam extension.Online Details

Soft Skills Courses

As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”

Course NameDescriptionDeliveryMore Information
Quality Troubleshooting TechniquesThis one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources.Public, Onsite
Details
Quality Customer Support“You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.*” This course provides participants with the opportunity to improve their “one on one” communications to improve the customers’ experience.Public, Onsite Details
Making Light of StressIn today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.Public, Onsite Details

ITIL and Other Training

ITIL Foundation V 2011

Course NameDescriptionDeliveryMore Information
ITIL FoundationLearn the language of IT Service Management (ITIL 4) and the value streams and processes that support it.Public, Onsite, Virtual
Details