RADAR Training
EVENT
- TITLE:
- HDI Support Center Analyst (SCA)
- WHEN:
- Feb.22.2012 - Feb.23.2012 08.30 h - 16.30 h
- WHERE:
- Ottawa TBD - Ottawa
- Category:
- HDI Certification
DESCRIPTION
HDI Support Center Analyst
Course Overview
The HDI Support Center Analyst provides front line support and represents the entire organization. It is important that the analyst provides the highest quality customer care with every interaction. The HDI Support Center Analyst (HDI-SCA) course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for help desk, support center, and customer support processes and tools, and an introduction to ITIL® processes.
Price: $1,395.00
Date: February 22 - 23, 2012
Duration: 2 Days
(click on the venue name for a map with route description)
VENUE
- Venue:
- Ottawa TBD
- STREET:
- TBD
- ZIP:
- tbd
- CITY:
- Ottawa
- STATE:
- Ontario
- COUNTRY:
-
DESCRIPTION
(click on the venue name for a map with route description)
Events
Our new web site is up and running! Many thanks for your patience and enjoy the new RADAR web experience. As always if you have any questions, comments or feedback please don’t hesitate to give us a call or contact us at info@radarsolutionsgroup.com.
Please note that we have changed the domain name and email addresses. Note that any visitors to www.radarinteractive.com will be redirected here to www.radarsolutionsgroup.com, and you may also wish to update our contact info with the new domain @radarsolutionsgroup.com. We’d like to thank all of our returning customers for your business and express a warm welcome to our new visitors.
Best regards,
The RADAR Team.
Ottawa
Making Light of Stress
Course Overview
In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.
Price: $395.00
Date: October 12, 2012
Duration: 1/2 day
AT Ottawa TBD
Toronto
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: July 11 - 13, 2012
Duration: 3 days
AT Toronto TBD
Montreal
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
Calgary
Regina
