HDI Certification TrainingHDI, the world’s largest membership association for IT service and support professionals, focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards. RADAR Solutions Group Inc. is a leading provider of the full range of HDI certification courses. read more »Course RegistrationDates can be selected within each registration form: Testimonials
“Excellent course. It gave me a better knowledge of the Team Leader role (management), what to expect and how to handle specific situations.” - Michael
Next CourseHDI Desktop Support Technician (DST) An HDI Certification EVENT ON 31 May 2012 AT 08:30 AT Montreal TBD 1 Weeks to Register
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Events
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The RADAR Team.
Ottawa
Making Light of Stress
Course Overview
In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.
Price: $395.00
Date: October 12, 2012
Duration: 1/2 day
AT Ottawa TBD
Toronto
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: July 11 - 13, 2012
Duration: 3 days
AT Toronto TBD
Montreal
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
Calgary
Regina
