RADAR CONSULTING
Radar Consulting Are you running the most cost effective Service Desk? It's a well proven fact that "Best in Class" s...
HDI CERTIFICATION TRAINING
HDI Certification Training HDI, the world’s largest membership association for IT service and support professionals, focuses on ...
SOFTSKILLS TRAINING
SoftSkills Training As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship...
SoftSkills Training
Training courses to enhance communication, language and personal habits.
HDI Certification
Certification and training programs based on international standards.
RADAR Consulting
Start down the road to an optimal Service Desk operation.
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Events
Our new web site is up and running! Many thanks for your patience and enjoy the new RADAR web experience. As always if you have any questions, comments or feedback please don’t hesitate to give us a call or contact us at info@radarsolutionsgroup.com.
Please note that we have changed the domain name and email addresses. Note that any visitors to www.radarinteractive.com will be redirected here to www.radarsolutionsgroup.com, and you may also wish to update our contact info with the new domain @radarsolutionsgroup.com. We’d like to thank all of our returning customers for your business and express a warm welcome to our new visitors.
Best regards,
The RADAR Team.
Ottawa
Next course in Ottawa
Making Light of Stress
Making Light of Stress
Course Details »
ON Oct 12, 2012 AT 08:30
AT Ottawa TBD
Making Light of Stress
Course Overview
In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.
Price: $395.00
Date: October 12, 2012
Duration: 1/2 day
AT Ottawa TBD
Toronto
Next course in Toronto
HDI Support Center Manager (SCM)
HDI Support Center Manager
Course Details »
ON Jul 11, 2012 AT 08:00
AT Toronto TBD
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: July 11 - 13, 2012
Duration: 3 days
AT Toronto TBD
Montreal
Next course in Montreal
HDI Desktop Support Technician (DST)
HDI Desktop Support Technician
Course Details »
ON May 31, 2012 AT 08:30
AT Montreal TBD
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
NO EVENT
Calgary
NO EVENT
Regina
NO EVENT
