 RADAR Solutions GroupRADAR Solutions Group is a privately owned firm based in Ottawa with over 30 years experience in I/T Service Desk management, customer care training and organizational alignment. The firm offers a comprehensive suite of training courses, management coaching and mentoring, and organizational consulting services.
Our mission reflects our continuing role as a trusted advisor and training partner for our clients. RADAR provides the highest quality professional and organizational development training for the IT Customer Service Desk environment by continuously orienting our curriculum and expertise within current industry standards. The firm’s principals, Ray Marchand and Darrell Bond draw on their long experience as professional Service Desk Managers in their consulting practice and in the delivery of training courses. The firm’s expertise, focused on IT service management, uses as its foundation current industry standard certification regimes including the full suite of certification training from the Help Desk Institute (HDI) and the Information Technology Infrastructure Library (ITIL). RADAR’s innovative Service Excellence series of courses focuses participants on the essential “soft-skills’ necessary to become a successful Service Desk Agent, Team Lead or Manager. Certification standards provide recognition for individuals and the service desk operation as a whole, with organizations that attain the HDI Support Center Certification designation recognized as being industry leaders. This standard of recognition in terms of both personal professional development and organizational development acknowledges a commitment to excellence, efficiency and service quality based on an industry standard that is recognized worldwide. |
Events
Our new web site is up and running! Many thanks for your patience and enjoy the new RADAR web experience. As always if you have any questions, comments or feedback please don’t hesitate to give us a call or contact us at info@radarsolutionsgroup.com.
Please note that we have changed the domain name and email addresses. Note that any visitors to www.radarinteractive.com will be redirected here to www.radarsolutionsgroup.com, and you may also wish to update our contact info with the new domain @radarsolutionsgroup.com. We’d like to thank all of our returning customers for your business and express a warm welcome to our new visitors.
Best regards,
The RADAR Team.
Ottawa
Making Light of Stress
Course Overview
In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.
Price: $395.00
Date: October 12, 2012
Duration: 1/2 day
AT Ottawa TBD
Toronto
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: July 11 - 13, 2012
Duration: 3 days
AT Toronto TBD
Montreal
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
Calgary
Regina
