Soft Skills

As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact.  To the customer, the front line employees are the company.”

RADAR’s Service Excellence series of training includes Quality Customer Support, Quality Troubleshooting Techniques, and Making Light of Stress.  These courses are designed to improve participants’ “one on one” communications, problem solving skills and rapport building. 

Sessions are highly interactive and use leading edge learning methods.  Dynamic group exercises, role playing and case studies are used to convey knowledge and encourage continuous improvement.  Lively discussion and real-life “stories” are encouraged and studied.  

HDI Certification Training

HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices.

RADAR Consulting

By comparing your operation to the standards collected from the best desks in the industry, you can meet the two most important objectives of your desk: to deliver Great Service at a Reduced Cost.

ITIL Certification Training

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic.