| Testimonials |
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RADAR surveys participants on seminar completion. This information is used for quality improvement. Participants are asked for permission to use their comments. We are pleased to share a few of those with you:
What is being said about the HDI Cetrification training delivered by RADAR:"It was a pleasure attending your course. It was fun to have someone who's been in the field for so long with actual experience. I would definitely recommend going through radar for any other training so I'll recommended it to anyone in the office who is looking for training."
Alexander Riccio
"Thank goodness (my Manager) insisted on sending me to the HDI Manager course. I have an excellent sense of direction because of your training."
To your credit and their hard work in learning the material all 3 of my staff passed the Support Centre Analyst Certification Exam with flying colours.
Ian M. Whitehead
"I was surprised at how much content there actually was in the course. The course content exceeded my expectations. As I have taken other similar courses in the past, the HDI curriculum touched more in depth on many of the subjects Help Desk Managers need to deal with on a daily basis."
Jonathon LeBlanc
"I feel great! Thanks for the great course and all the experience you and your team brought to the course! Greatly appreciated!"
Luc Lavictoire
"Great Course. That was 3 days well spent."
Kosta Kokkins
What is being said about Quality Customer Support (QCS):
"This course educated myself and others how we can handle ourselves with customers and also how we can improve relationships”
Nick Ciampanelli,
“I enjoyed the active listening and stress sections. Seminar was laid out well, good speaker and not rushed”
Richard McLaughlin,
“All that I expected…the seminar opened my eyes to things I had forgotten about”
Gary Bourgeois,
“Good topic. Much needed for IT staff at Maison Alcan, Montreal”.
Bruce Yoon,
“All aspects I liked because it all integrated with existing problems, it was like they were at the help desk”
Ginette Burton,
“All of it was interesting information. It will prove invaluable to me in my duties”
Norm Brewster,
“I liked the exercises which applied the lesson to real life situations”
Kimberley Blauer,
What is being said about Quality Troubleshooting Techniques (QTT):
“Highly recommended. I liked the ability to ask questions of the trainer to isolate problems in the role playing sequences”
Richard Perrier,
Ottawa
“Strongly recommended…. I liked the case studies that made you problem solve and think”
Dave Griffith,
CGI
“I liked the scenarios and discussions which followed”
Elio Carlesimo,
“I recommend this seminar. It was very educational working with different scenarios”
DND
” I liked the practical scenarios”
Julie Pilon,
Industry Canada
“Using scenarios helped along with the steps to come to a resolution”
Graham Wilson,
Corel
“I liked the instructors presentation and examples. I also liked the “team” projects. I also liked the slides especially the workflow and also the “do or do not” portion”
Derek Osmond,
Canadian Blood Services
What is being said about ” Making Light of Stress” (MLoS)
“The material was very well presented and the presenters kept my attention throughout the seminar”
Fernando Cuconato,
Corel
” I recommend this seminar. The video was very pertinent”
Andre Pilon,
Industry Canada
“The seminar touched on all areas where stress is generated. Each person would get something different out of the course”
Lois Hehir,
City of Ottawa
“I liked the small group environment which encourages better relationships”
Pierre Racette,
HP EBMS
“I liked the idea of the Wellness Wheel”
Vinay Bhide,
HP EBMS
“I strongly recommend this seminar. I liked it all”
Norm Brewster,
Industry Canada
“I strongly recommend this seminar and particularly enjoyed the defining of stress and the wellness wheel”
Irfan Syed,
Entrust
Other Satisfied Clients Include:
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Events
Our new web site is up and running! Many thanks for your patience and enjoy the new RADAR web experience. As always if you have any questions, comments or feedback please don’t hesitate to give us a call or contact us at info@radarsolutionsgroup.com.
Please note that we have changed the domain name and email addresses. Note that any visitors to www.radarinteractive.com will be redirected here to www.radarsolutionsgroup.com, and you may also wish to update our contact info with the new domain @radarsolutionsgroup.com. We’d like to thank all of our returning customers for your business and express a warm welcome to our new visitors.
Best regards,
The RADAR Team.
Ottawa
Making Light of Stress
Course Overview
In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.
Price: $395.00
Date: October 12, 2012
Duration: 1/2 day
AT Ottawa TBD
Toronto
HDI Support Center Manager
Course Overview
Gaining C-level management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. The Support Center Manager must strategically align the support center to the organization. HDI’s Support Center Manager (SCM) course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization.
Price: $1,895.00
Date: July 11 - 13, 2012
Duration: 3 days
AT Toronto TBD
Montreal
HDI Desktop Support Technician
Course Overview
Designed for IT support professionals who deal with problems at clients' workstations or home office, this two-day course focuses on understanding and utilizing key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Price: $1,395.00
Date: May 31 - June 1, 2012
Duration: 2 Days
AT Montreal TBD
Vancouver
Calgary
Regina
