As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”

Courses

Course Name	Description	Delivery	More Information
Quality Troubleshooting Techniques	This one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources.	Public, Onsite	Details
Quality Customer Support	“You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.*” This course provides participants with the opportunity to improve their “one on one” communications to improve the customers’ experience.	Public, Onsite	Details
Making Light of Stress	In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace. Being able to identify the sources of stress and manage responses to these sources will improve your ability to provide high-quality customer service.	Public, Onsite	Details

Calendar

There are no upcoming events at this time.