RADAR Solutions Group

35 Years of Experience
HDI Certified, ITIL, KCS, RADAR Courses
Taught around the world

HDI Gold Partner

The only organization in Canada able to provide HDI certification & training.

Courses

CourseDescriptionDelivery Methods
Artificial Intelligence in the Support OrganizationMaster AI strategy to revolutionize service delivery and future-proof your support organization.Virtual, OnsiteDetails
Coaching for Quality & Capability in the Support CenterElevate your coaching impact and create a culture of consistent quality, engagement, and performance in your support center.Virtual, OnsiteDetails
Experience Management and XLA® FoundationThis course is a first step toward building a career in the experience economy.Virtual, OnsiteDetails
Experience Management and XLA® PractitionerThe final Experience level class which enables learners to build and manage XLAs.Virtual, OnsiteDetails
Foundations in Service and Support MetricsEstablish what should be considered "normal service" within your company and how to prioritize incidents.Virtual, OnsiteDetails
HDI Customer Service RepresentativeDiscover how to make every customer interaction exceptional.Online, Onsite, Self-StudyDetails
HDI Desktop / Advanced Support TechnicianMaster the skills and processes for extraordinary Advanced Technical Support.Virtual, Online, Onsite, Self-StudyDetails
HDI Desktop Support ManagerTactically leverage people, processes, and technology for extraordinary desk-side support.Virtual, OnsiteDetails
HDI Problem Management PrinciplesGain a working knowledge of industry best practices related to problem management.Virtual, OnsiteDetails
HDI Support Center AnalystDevelop the skills to resolve incidents and create exceptional customer experiences.Virtual, Online, Onsite, Self-StudyDetails
HDI Support Center DirectorStrategically lead the service and support organization and increase business value.Virtual, OnsiteDetails
HDI Support Center ManagerEmpower your leadership, elevate your team, and transform your Support Center into a strategic powerhouse.Virtual, OnsiteDetails
HDI Support Center Team LeadHone the essential leadership skills required to enhance team performance.Virtual, Online, Onsite, Self-StudyDetails
ITIL® Foundation (Version 5)Explore core ITIL principles and practices to future-proof your career with in-demand skills!Virtual, OnsiteDetails
KCS FoundationGain awareness of knowledge management best practices and concepts of the KCS methodology.Online, Onsite, Self-StudyDetails
KCS PrinciplesSave time and money with effective knowledge management.Virtual, Online, Onsite, Self-StudyDetails
Mastering QA for IT Support and Service TeamsEmpower your team to deliver consistent, high-quality service while driving measurable improvements in customer satisfaction and operational performance.Virtual, OnsiteDetails
Troubleshooting & Problem Solving Boot CampExplore and address the major areas that affect one's ability to troubleshoot effectively.Virtual, OnsiteDetails
CourseDescriptionDelivery Methods
Quality Customer SupportYou can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.* This course provides participants with the opportunity to improve their one on one communications to improve the customers' experience.ClassroomDetails
Quality Troubleshooting TechniquesThis one-day course will introduce the participant to a structured approach to problem solving. In our daily activity, both at home and at the office, we are constantly faced with problems and the need to solve them quickly and efficiently. Some problems will be easy to resolve, others may require an investigation with the investment of much time and other resources.ClassroomDetails