The HDI Exam Insurance policy provides certification candidates with one free retake of any HDI certification exam if they fail to pass on their first attempt. Because the standard cost of an exam retake is $130.00, many candidates take advantage of the exam insurance option up front—providing both a safety net and instant savings should they find themselves having to take an exam a second time.

  • Upon purchase of a policy, exam insurance is valid for one year.
  • With an active HDI Exam Insurance policy, the first retake of any HDI certification exam is free to the policy holder if the first attempt to pass the exam was failed.
  • The first attempt at the certification exam must have been taken with an active HDI Exam Insurance policy.
  • Insurance cannot be purchased and applied retroactively.
  • Policy holders are entitled to retakes on multiple certification exams within the policy period, however, only one retake per certification exam topic is permitted (one free retake on the HDI Customer Service Representative exam and one free retake on the KCS Foundation exam, for example).

You may purchase annual exam insurance for HDI Certification Exams.  The exam insurance fee is $65.00 CDN.

To purchase exam insurance or if you are a policy holder and want to submit a free retake claim contact us at:
phone: (613) 519-2584

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